Frequently Asked Questions:
What is Crime Scene Cleanup and Trauma Cleanup?
Areas that have been affected by blood and/or bodily fluids as the result of a death, serious injury or medical condition may be in need of remediation services. Companies and technicians who are employed in cleaning these types of bio hazards should possess specific certifications and an in-depth knowledge of worker safety. The cleaning of these areas must be handled in a meticulous manner. “Universal precautions” must be applied to each situation to avoid serious illness or even death. Trauma and crime scene cleaning should never be handled by friends or family members not trained in these areas. In addition to the inherent dangers, this could also take an emotional toll.
What are the costs involved in trauma and crime scene remediation?
Each loss is estimated due to the conditions and severity of the scene. Typical items reflected in the estimate would include labor (certain number of technicians for a certain number of hours,) personal protection equipment costs (tyvek suits, respirators, etc.,) hazardous waste disposal costs, specialty equipment costs (ozone, hydroxyl, specialty vapor etc.,) and possibly one or two ancillary items. At ITS Environmental Services, we offer free inspections and estimates. We understand that when we receive a call for a crime scene cleanup, or any type of trauma remediation, it is a very challenging, emotional and stressful time for family and loved ones, and we want to do our best to help.
Is this a regulated industry?
Trauma/Crime scene remediation is not a regulated industry as it relates to how a company will charge you. Aside from bio hazardous waste disposal regulations, blood borne pathogen training and OSHA regulations (worker safety,) crime scene companies are not held to a national standard. THIS IS A BUYER BEWARE MESSAGE. With no regulations, some companies will charge exorbitant labor rates, unnecessary fees, profit, overhead and more. Do not make on the spot decisions or sign contracts without getting some advice or comparison estimates. Most contracts will hold you responsible, regardless of what your insurance company or other means of assistance will allow. Once again, get estimates prior to signing any contracts.
Do you charge for estimates?
No. ITS will come to your home or business to provide you with a straight forward and honest estimate for all jobs free of charge. If you have an estimate from another company, we will even audit the estimate for you to make sure you are being treated fairly. Again, we do not charge individuals for this service.
Is there any financial assistance for trauma and crime scene cleaning?
Yes, in some cases. Quite often, your insurance carrier will pay for some or all of the costs associated with these services. Our staff includes licensed insurance personnel and claims handlers who will investigate and handle this process on your behalf in order that you can focus on other matters during this difficult time. You may also apply to the Crime Victim Board for partial assistance with trauma cleaning. ITS also offers payment plans to our customers to make the process easier, and to assist with time frames associated with estate settlement and the search for alternate means of financial assistance. We also accept all major credit cards.
Who decides what happens to my property?
Trauma and crime scene cleaning companies work for you. The final decision relevant to your personal property is ultimately up to you. We will make recommendations about the disposal of affected property, but only you will understand the emotional and sentimental value of items at the scene. Speak to the project manager on the scene and let them know about any items that you want to retain.
How long does the cleaning process take?
The length of a trauma remediation job will always vary depending on the severity and nature of the loss, but most remediation work will be completed within one day.
Are there services that can help me cope with my loss?
Yes. There are numerous support groups and bereavement counselors in almost every geographical location, to help you get through these difficult times. These groups will often specialize in addressing specific types of loss. Group focus can be on such areas as:
• loss of a spouse
• loss of a parent
• loss of a child
• unexpected loss
• loss of a loved one due to a crime
If you have additional questions, please contact us to learn more about what you can expect during our cleaning process. We are available to answer all your questions.
We will also strive to help you find and make contact with support groups and specialists, whether you use our services or not. Our support page offers links to some of these groups and counselors, or you may complete the information request form on our contact page, and we will forward information to you. We will make every effort to put you in contact with the resources you need to help you cope with your loss.
For over 10 years, ITS Environmental Services has been providing commercial and residential disinfection and bioremediation services to the New York and Tri-State areas. With certifications in environmental infection control remediation and trauma scene cleanup, our team thoroughly eradicates viruses and bacteria in homes, apartment buildings, offices, medical facilities, restaurants, schools and universities, entertainment arenas, warehouses and more. ATP testing will provide you with quantifiable results, confirming that your space is safe for both your employees and customers. Combined with the application of post disinfection surface protectors, your business can remain safe for up to 90 days. With more than 2,000,000 square feet of disinfection, ITS Environmental Services is the clear choice to keep your business protected.
ITS Environmental Services owner is one of only a small number of people that have been awarded the Council-certified Environmental Infection Control Remediator (CEICR) designation by the American Council for Accredited Certification (ACAC). This prestigious, board-awarded certification recognizes one’s knowledge and field experience in remediating building related infection control issues. To earn the CEICR designation, a person must pass a rigorous examination based on respected industry texts and then submit documented, verifiable field experience to a board of peers, earning a unanimous vote of approval. The CEICR designation is accredited by the Council of Engineering and Scientific Specialty Boards (CESB).
If you are in need of commercial or residential disinfection services for Coronavirus COVID-19, or any viral or bacterial disease, please contact us for a FREE inspection and no-obligation estimate. We are here to help you and your employees get back to business safely and help keep you and your family safe too. For more information about Coronavirus COVID-19 and other infectious diseases, please see our resources pages, which include information from the CDC, NYS and our disinfection protocol. We will continue to provide the most up to date information as quickly as possible.
At ITS Environmental Services, the safety of our customers is our number one priority. Information is vital when it comes to protecting your family, loved ones and your employees. In addition to our resource pages concerning Coronavirus COVID-19 and other infectious diseases, we have also included information and resources regarding various natural and environmental disasters. Please visit each of our resource pages located in the top menu bar for more information and continuous updates.
Our certified and highly experienced emergency response team is trained in the procedures necessary to ensure a safe, professional, and compliant disinfection operation. Call us today for emergency disinfection response.
Content Pack Out & Storage Services
If you’ve had a flood or fire in your home or office, or if you require mold, asbestos or lead abatement, or have another environmental issue, we can take the unaffected contents and store it in our clean and safe warehouse until the affected area has been cleaned & fully restored. We have the ability to pack out and transport personal property to our warehouse for your short term or long term storage solutions. We will carefully wrap, package and inventory the items and label each box. We provide protective coverings for all furniture and items of value. We securely load the contents onto our trucks and safely deliver it to our warehouse. Our warehouse is climate controlled and equipped with central station monitoring, fire and theft alarms and sprinkler system. We have a fleet of box trucks and vans to accommodate any size job. We will also deliver the contents back to you when it is safe to do so.
Restoring & Rebuilding Your Property
If you have damage to your property, whether it was caused by a flood or fire in your home or business, or you had mold, lead or asbestos removal performed, or have storm damage, we can provide a complete rebuild of the affected area and restore your home or business to its pre-loss condition. We understand that you want to have your home back to normal for your family or reduce additional economic loss to your business. We can provide you with a free no-obligation estimate for the repair and restore of your property, and if an insurance claim was submitted, we can help negotiate with your insurance company. Call us today for your free no-obligation estimate.
For a more detailed description of each of the Restoration Services we provide, please visit our Services pages, which are listed in both the top and left side menu.
We Follow Strict Standards
From start to finish, ITS Environmental Services, Inc. is a leading expert in environmental restoration and remediation in the New York and Tri State area. We will handle every facet of any size commercial or residential flood mitigation, mold remediation and fire & smoke damage restoration project. In addition to our water mitigation & drying, mold remediation & removal and fire/smoke damage restoration services, we provide emergency biohazard cleanup, disinfection for germs, viruses and bacteria, animal damage cleanup, trauma, death & crime scene cleanup, gross filth & hoarding cleanup, odor removal, asbestos and lead abatement & removal, oil, fuel & chemical spill mitigation and other environmental hazardous restoration services. We also offer packing, moving & storage for personal property during the restoration process and rebuilds of damaged property. Our team has substantial training and experience, and we incorporate the most advanced mitigation techniques, equipment and methodologies to provide the highest effective restoration process. We follow the strict standards of the IICRC, CDC & EPA on every project. We are highly experienced, IICRC and CEICR Certified and fully insured. We offer free inspections and estimates, and we will negotiate with insurance carriers on behalf of our clients. Call us today 1-855-862-7474.
Call ITS Environmental Services Today
Over the past 10 years, ITS Environmental Services has become the leading restoration company for all types of remediation in homes and commercial properties. We will restore and rebuild any property back to a safe environment. We provide emergency service for homes and businesses damaged by flooding, fire & smoke, mold, biohazardous waste, odors, germs, viruses & bacteria, blood and bodily fluids due to crime, death & trauma related events, animal & pests, gross filth, hoarding, asbestos, lead, fuel, oil & chemical spills and other environmental hazards throughout New York, Long Island, Westchester, New Jersey and Connecticut 24 hours a day, 7 days a week. If you are in need of property restoration from environmental damage, please call us today. We understand the challenges facing our customers when they contact us, and we will do our utmost to assist you every step of the way. We will perform a No-Obligation inspection and provide you with a detailed estimate of the work to be performed, and we will assist you in negotiating with your insurance carrier. ITS Environmental Services, Inc. is a fully insured corporation, IICRC & CEICR Certified and all of our technicians are trained and certified. Call us today at 1-855-862-7474.